Requesting for Regionalisation Reset for the Cartridge HP 678 Recently Purcahsed

[Arkays]

Dear Support,

Recently I purchased 3 Cartridges from the HP.com store page (Order No: #101300002313478).

The printer's original region is INDIA and I am currently using it in the EU region for my personal use for my children's education.

Could you please reset the region to use both cartridges? Mentioned below is the code number for your reference.

Printer SN:  CN38517KPF05XJ
Total Page Count:  3656
TriColor Ink ID:  D04BBF7F9471B69F
Black Ink ID:  009493E4441D50B9
RX(last 4 digits):  0000

Box 41- 0000

Box 42- 0000

Box 43- 0000

Box 44- 0000

Box 45- 0000

Box 51- 30402 ( for both cartridges the number is the same)

Looking forward to your reply to fix the issues, please.

Thank You!

Ramesh Kumar

[Anand_Andy]

Hi @Arkays,

Welcome to the HP Support Community

I understand you need help with the Region Reset issue with your  HP Deskjet Ink Advantage 1515 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!