Reset code for new country on HP Envy 5030

[JustcallmeJ]

Product: HP ENVY 5030 All-In-One Printer

Hello everyone, 

My HP ENVY 5030 from Europe doesn't work with ink cartridges from USA. I'm getting a "The indicated  cartridges are not intended for use of this printer" message. 

I tried all of the troubleshooting advice from HP and nothing helped? 

Do I need to restore my printer to factory defaults and then download the updates in America? Could it be a software issue? 

Any help would be greatly appreciated. 

Thanks J

[A_Gayathri · Accepted solution]

Hi @JustcallmeJ,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping