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‎05-05-2025 04:02 AM

HP Recommended
Product: HP OfficeJet 252 Mobile All-in-One Printer
Operating System: Other
My family and I moved to Finland a few years back. We took our printer with us—an HP OfficeJet 252 Mobile All-in-One. On Saturday, I bought a new ink cartridge based on the HP official website—the HP 62 ink cartridge. But the printer didn't recognise the new one. The old one, bought back in Bulgaria, was an HP 651 ink cartridge. After short research on the web, it seems that the printer is locked for a special region, and to accept the new cartridge, its region needs to be updated to reflect our new place of residence.
OS: MacOs Sequoia 15.4
Error message: 
Incompatible Cartridges
The indicated cartridges are not intended for use in this printer.
Can you please help me resolve this issue?
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2 REPLIES 2

‎05-06-2025 03:08 AM

HP Recommended

I will rely on your assistance @VikramTheGreat, @Hawks_Eye, @Kuroi_Kenshi, @Max3Aj. My nearby HP dealers are unwilling to address the problem!

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‎05-06-2025 08:05 AM

HP Recommended

Hi @Ivo_Vladimirov 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

YEs, since the printer will be used in a different region from where it was originally bought and used, we need to perform some changes called regional reset for your printer, only after that you will be able to use the printer with the current region ink cartridges.

 

I will be glad to assist you with the regional reset on your printer. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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