Returning used printer cartridges

[Nick2512]

HP used to send an envelope to return used printer cartridges - just received my new cartridge and no envelope … have HP discontinued this process ?

[Irfan_06]

Hi @Nick2512,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I see that you did not receive the shipping envelope to return your instant ink cartridges.

To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[Irfan_06 · Accepted solution]

Thank you for confirming your shipping address.

Please follow the below steps to request for t a return envelope from your instant ink account.

Login to your Instant Ink account >> expand HP Instant ink on the top left of the control panel >> select Overview >> on the overview screen, scroll down >> you will find an option recycle ink cartridges >> now click on that and follow the on screen instructions to receive a return envelope.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support