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Message 1 of 2
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Flag Post

Run out of ink but printer says I have plenty!

HP Recommended
Hp envy printer
macOS 10.15 Catalina

I subscribe to instant ink but don't use my printer much, I have not had any ink delivered for at least 2 years, in fact it shows 2017 on my account! I kept checking the levels which said it was still ok when I did print the occasional page.

However last week I ran out of ink but the levels showed the cartridges were ok so no ink has been despatched.

I have paid every month for all these years so I don't want to cancel but when using virtual assistant who tells me I need a human it always tells me they are closed and try later!

I need ink now not in 10 working days so what do I do next?

 

 

 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Roy-b, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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