Runs paper through but won’t print

[Mhoskinson]

I’m trying to print with my DeskJet 2652 and it will run paper through but the print head stays on the side instead of going across paper to print. I’m not sure how to fix it. 

[Sneha_01]

Hi @Mhoskinson,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP DeskJet 2652 printer is experiencing a printing issue where the print head is not moving across the paper to print, even though it's feeding paper correctly. Here are some steps you can take to troubleshoot and potentially fix this issue:

Check Ink Levels: Make sure that your printer has sufficient ink levels. Low ink levels can sometimes cause printing issues.

Restart the Printer: Turn off your printer, unplug it from the power source, wait for a few minutes, then plug it back in and turn it on again. Sometimes, a simple restart can resolve minor issues.

Inspect for Paper Jams: Open the printer cover and check for any paper jams or obstructions in the paper path. Even small pieces of paper or debris can cause printing problems.

Check Print Head: Inspect the print head area to see if there are any visible obstructions or damage. Sometimes, the print head may get stuck due to paper debris or other objects.

Clean Print Head: If the print head appears dirty or clogged, you can try cleaning it. Most printers have a cleaning utility in the settings menu that you can use to clean the print head. Follow the instructions in your printer's manual or on the manufacturer's website to perform a print head cleaning.

Update Printer Drivers: Ensure that your printer drivers are up to date. You can usually download the latest drivers from the HP website and install them on your computer.

Reset Printer: Some printers have a reset option in the settings menu that you can use to reset the printer to its factory defaults. This may help resolve any software-related issues causing the print head not to move.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support