SETUP Cartridge lost or not in box

[DomB3]

Hi,

We had an issue where we either lost during unboxing or did not have the setup cartridges provided in the Box the printer came with. Now we cannot finish the setup and are stuck at "Use SETUP Cartridges" error.

Is there any way to bypass this error, or do bring the printer to warranty?

[Sneha_01]

Hi @DomB3 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[DomB3]

Unfortunately restoring the printer to factory defaults just leads us to the same error window during setup.

[Sneha_01]

Hi @DomB3,

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day. 

Rachel571 

HP Support

[Raj_05 · Accepted solution]

Hi @DomB3

Thank you for your response, 

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[sarajoysmith]

HP printers that require setup cartridges usually won’t complete the initial setup without them. Here are a few things you can try:

🔹 Double-check the box – Sometimes, the setup cartridges are in a smaller compartment within the packaging. If they’re missing, check with the retailer or HP support to confirm if they were included.

🔹 Try a Hard Reset –
1️⃣ Turn off the printer and unplug it from power.
2️⃣ Wait 60 seconds, then plug it back in and turn it on.
3️⃣ Try setting it up again to see if the error clears.

🔹 Contact HP Support – If the setup cartridges are missing or lost, HP may be able to send a replacement or offer an alternative solution. Provide your printer model and serial number when contacting them.

Unfortunately, there's no official way to bypass the setup cartridge requirement, so if the printer still won’t proceed, you may need to request replacement cartridges or check warranty options.

Hope this helps!