SHIPPING ISSUES

[SAMMUFFIN]

HELP ME TO UNDERSTAND AS TO WHEN I ORDER INK REFILLS IT TAKES 10 DAYS TO GET THEM DELIVERED—I AM IN TENNESSEE AND THE INK SHIPS OUT OF TENNESSEE—I COULD HAVE WALKED THERE AND GOT MY INK BY NOW—THE NEXT TIME I ORDER INK I WILL GET IT OFF AMAZON—2 DAY SHIPPING—YOU USE DHL—THEY MUST USE MULES TO DELIVER SO SLOWLY—DO BETTER OR LOSE MY BUSINESS—SAM

[Sneha_01]

Hi @SAMMUFFIN,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds incredibly frustrating to have to wait so long for your ink refills, especially when they're shipping from the same state you're in. Waiting ten days does seem excessive, especially in today's fast-paced world where we're used to quicker turnaround times. It's understandable that you're considering alternative options like Amazon with their two-day shipping.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support