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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Cindystein
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Says low ink but it’s new ink

HP Recommended
Hp envy 5660 printer
macOS 10.15 Catalina

How do I reset the ink level indicators to full (when I print, my phone says “printer is low on ink”).  It’s new ink. 

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KrazyToad
HP Support Agent
HP Support Agent
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HP Recommended

@Cindystein

 


Welcome to HP Support Community


I would like to help

 

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Then try reseating the cartridges

 

If the issue persists we can try a Semi Full Reset

 

Please check your Inbox for instructions


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other

KrazyToad
I Am An HP Employee

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