Says printer is enrolled……it is NOT

[Karen5247]

4200e printer…… I cancelled my auto ink program because I was traveling and want to restart it…… it keeps telling me it is already enrolled and yet the printer will not print.  Customer service was no help!!  No onefrom Hp seems to be able to resolve this and get me back up and running!!!  

HUGE  disappointment with HP products and service!!

Will go back to my Cannon I guess!!!!

[Garp_senchau]

@Karen5247, Welcome to HP Support Community,

I’m sorry for the trouble! It sounds frustrating, and I want to help. Try removing the printer from your HP account and re-adding it

Also, it would be helpful if you can provide the following details via private message. It will help us to check if there is an issue with the account.

To locate your account, please provide

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in instant ink

Confirm your address,

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,