Says replace damaged cartridge. Tried 2 then new hp magenta cart with no effect

[Aircom]

Routinely use non Ho ink. Screen says damaged cartridge needs replacement. Tried two different magenta cartridges then brand new HP  all with no effect. I can not print black only which would be fine.

do I scrap printer or is there a fix?

[VikramTheGreat]

Hi @Aircom,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I know how frustrating it must be to deal with this, especially when you've already tried multiple cartridges, including a brand-new HP one, with no success. Let's go through the best possible solutions before considering replacing the printer.

Please Note: If you are using a mix of HP and third-party cartridges, your printer may refuse to work due to HP’s built-in cartridge authentication system. HP printers are designed to recognize genuine HP cartridges, and some models require all cartridges to be HP-branded for the printer to function properly.

• If you have a third-party cartridge installed alongside HP cartridges, the printer may detect an incompatibility and block printing altogether.
• Remove the third-party cartridges and install only HP-branded ones.
• If the printer starts working, it confirms that mixing HP and non-HP ink is causing the problem.

1. Power Reset the Printer:

• Turn off the printer and unplug it from the wall.
• Wait 2-3 minutes to clear any residual power.
• Plug it back in and turn it on.

2. Clean the Cartridge Contacts:

• Turn off the printer and remove all ink cartridges.
• Use a lint-free cloth slightly dampened with distilled water or isopropyl alcohol to clean the gold contacts on the cartridges and inside the printer.
• Let it dry completely, then reinstall the cartridges.

3. Check for Firmware Updates:

• Go to HP’s support website and download the latest firmware update for your printer.
• Install it and restart the printer.
   

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[VikramTheGreat]

Hi @Aircom,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support