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Scam Call Related to bad 902 Cyan / Yellow Cartridges

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I received a phone call from [Personal Information Removed] offering to help process my claim on bad 902(XL) cyan/yellow ink cartridges. They reported that HP would be replacing the printer as well but there would be a $1 charge that would be refunded to my account after the refurbed printer arrived. I just want to confirm if this is a scam or not.  Has anyone else gotten this type of call?  If it is a scam I'm wondering how they managed to get my information so quickly, I filed my case yesterday.

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@frankbalster, Welcome to the HP Support Community!


The number you have posted is of the HP Support team. And, yes the replacement process does include a $1 hold so that you return the defective printer.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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