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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
GWH3
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Scanner

HP Recommended
MFP M283 fdw
Microsoft Windows 10 (32-bit)

When using the doc feeder to scan Im getting 4 lines the lenght of the document. Not when using the flatbed.  Must be dirt on the rollers. How do I clean them? Just got the printer in July 2021

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Andr-1611
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Hello @GWH3 ,
Welcome to the HP Support Community!


@GWH3 wrote:

When using the doc feeder to scan Im getting 4 lines the lenght of the document.


Do I understand correctly that only the first 4 lines are scanned?

 

HP Scan is set like this,

Andr1611_0-1631910200200.png

if not then use these settings. Input Format should be equal to Output Format.

 

Regards
Andreas


        
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GWH3
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Sorry, I didn't explain the problem very well. The doc is scanned Ok but on the resulting copy are 4 dark lines running from top to bottom of the copy. Mostly from middle to one side

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Andr-1611
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no problem

please make a copy with an empty (blank) page and then scan and

upload here, click on the icon "Insert photos", "Set format = Large", original size at least 200 KB.

 

I also need the "Print a Supplies Status page". Print this page and remove personal data and especially the serial number, then scan and upload here.

 

Regards
Andreas


        
I'm not an employee of HP, I'm as volunteer here.
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