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When using the doc feeder to scan Im getting 4 lines the lenght of the document. Not when using the flatbed. Must be dirt on the rollers. How do I clean them? Just got the printer in July 2021
Hello @GWH3 ,Welcome to the HP Support Community!
@GWH3 wrote:When using the doc feeder to scan Im getting 4 lines the lenght of the document.
When using the doc feeder to scan Im getting 4 lines the lenght of the document.
Do I understand correctly that only the first 4 lines are scanned?
HP Scan is set like this,
if not then use these settings. Input Format should be equal to Output Format.
Sorry, I didn't explain the problem very well. The doc is scanned Ok but on the resulting copy are 4 dark lines running from top to bottom of the copy. Mostly from middle to one side
please make a copy with an empty (blank) page and then scan and
upload here, click on the icon "Insert photos", "Set format = Large", original size at least 200 KB.
I also need the "Print a Supplies Status page". Print this page and remove personal data and especially the serial number, then scan and upload here.
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