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Solved!

Scanning printed alignment sheet that printed off is failing to complete task

HP Recommended
Example: Officejet 6950

My printer reports show that my alignment is out so I start this task by printing then when I scan the sheet it fails to complete the task which fails to re -align my printer heads

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Andr-1611
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Hello @logout ,
Welcome to the HP Support Community!

 

Print a "printer status report"

upload here, click on the icon "Insert photos", "Set format = Large", original size at least 200 KB.
But before you must remove or delete the personal data and printer serial number on the printout.

 

Regards
Andr-1611


        
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.

View solution in original post

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Andr-1611
Level 15
Level 15
1,309 1,303 127 699
Message 2 of 5
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HP Recommended

Hello @logout ,
Welcome to the HP Support Community!

 

Print a "printer status report"

upload here, click on the icon "Insert photos", "Set format = Large", original size at least 200 KB.
But before you must remove or delete the personal data and printer serial number on the printout.

 

Regards
Andr-1611


        
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
Was this reply helpful? Yes No
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logout_2-1638484524233.png

logout_3-1638484583542.png

Hi thank you for your response as you can see it just isn't correct.

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Hi thank you for responding, just some more info also, my warranty ran out just under 4 months ago but now after a conversation with someone I remember there was a notification for a faulty cartridge (Cyan) but I cant find it now as I erased it but it said they sent a replacement out and just to dispose of the faulty one but it looks to me that blue (cyan) is not coming through when printing, I have always used HP smartink contract for this printer from day one, I am now thinking the head could have been damaged with the faulty cartridge, can you please advise.

 

Kind Regards 

gerry 

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Andr-1611
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Hi Gerry,

 

  1. I absolutely need the "printer status report", see Message 2

  2. read this informations: 'Incompatible' or 'Defective Cartridge' message 

  3. follow these instructions here: Black or Color Ink Not Printing, Other Print Quality Issues

Regards
Andr-1611

 


        
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
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