Scanning printed alignment sheet that printed off is failing to complete task

[logout]

My printer reports show that my alignment is out so I start this task by printing then when I scan the sheet it fails to complete the task which fails to re -align my printer heads

[Andr-1611 · Accepted solution]

Hello @logout ,
Welcome to the HP Support Community!

Print a "printer status report"

upload here, click on the icon "Insert photos", "Set format = Large", original size at least 200 KB.
But before you must remove or delete the personal data and printer serial number on the printout.

Regards
Andr-1611

[logout]

Hi thank you for your response as you can see it just isn't correct.

[logout]

Hi thank you for responding, just some more info also, my warranty ran out just under 4 months ago but now after a conversation with someone I remember there was a notification for a faulty cartridge (Cyan) but I cant find it now as I erased it but it said they sent a replacement out and just to dispose of the faulty one but it looks to me that blue (cyan) is not coming through when printing, I have always used HP smartink contract for this printer from day one, I am now thinking the head could have been damaged with the faulty cartridge, can you please advise.

Kind Regards 

gerry 

[Andr-1611]

Hi Gerry,

1. I absolutely need the "printer status report", see Message 2
   
   
2. read this informations: 'Incompatible' or 'Defective Cartridge' message 
   
   
3. follow these instructions here: Black or Color Ink Not Printing, Other Print Quality Issues
   
   

Regards
Andr-1611