Seeking reimbursement for bad HP printer cartridge

[pat1jan2]

I have an HP Envy 5052 and I recently installed an HP Tri-color cartridge that I had purchase a while ago.  The cartridge was new and unopened at the time of installation  I immediately began receiving a message about the ink cartridges not communicating ....  The first couple of times I got this message I removed and replaced the tri-color cartridge and the printer would work for one document.  This solution only worked a few times and then the message would not go away. I queried this message and found your support boards so I followed all instructions to resolve the issue (cleaned the contacts on the cartridge and the printer with distilled water and a Q-tip.  I waited 15 minutes for everything to dry out but the problem persisted.  The last suggestion was to replace the cartridge, which I did and this solved the problem.  I would like to be reimbursed for the defective cartridge.  I have the original bag the cartridge came in, as well as the protective film that covered the contacts.  Please advise the next steps I need to take for reimbursement.

[Sneha_01]

Hi @pat1jan2,

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support