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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MountainSky
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Set up my new printer but didn't do a replace - now can't get old printer off ink replacement

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HP OFFICEJET PRO 9818 ALL-IN-ONE
Microsoft Windows 10 (32-bit)

I set up my new printer but did not do a replace printer on my old one.  Old one was enrolled in Instant Ink Plan.  New one is enrolled in Instant Ink Plan.  But now I can't complete a replace printer using Ink Cartridge online help - so I keep getting messages that they can't communicate with my old printer -  want to cancel old printer Ink Plan and keep the new printer Ink Plan.  How do I do this without having to reset all the web connection stuff on my new printer?

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Kumar0307
HP Support Agent
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@MountainSky, Welcome to the HP Support Community!

 

I see that you have bought a new printer and would like to transfer the Instant Ink service from the old one to this new printer. Refer to - Replacing or Adding Printers to Your Account

 

Since these steps were not followed, to assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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