Starter cartridge came defective hp sent a new one still not working

[Donnared]

Starter set up ink cartridge came defective hp sent a replacement still not working 

[Sneha_01]

Hi @Donnared,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer isn't recognizing the replacement starter setup ink cartridge, here are some steps you can take to troubleshoot the issue:

1. Check Compatibility

• Ensure that the replacement cartridge is compatible with your printer model. Verify the part number on the cartridge matches what is recommended for your printer.

2. Inspect the Cartridge

• Remove and Reinstall: Carefully remove the cartridge from the printer and reinstall it, making sure it clicks into place.
• Check for Protective Tape: Ensure that all protective tape or seals have been removed from the cartridge before installation.

3. Clean the Contacts

• Gently clean the metal contacts on both the cartridge and the printer with a lint-free cloth or cotton swab. Sometimes dust or ink residue can cause connection issues.

4. Reset the Printer

• Turn off the printer, unplug it from the wall, and wait for about 60 seconds. Plug it back in and turn it on. This can sometimes reset any issues.

5. Check for Error Messages

• Look for any error messages on the printer's display. If you see an error code, refer to the user manual or HP's support website for guidance.

6. Test with a Different Cartridge

• If possible, try using a different cartridge (preferably a new one) to see if the issue persists. This can help determine if the problem is with the cartridge or the printer.

7. Firmware Update

• Check for any available firmware updates for your printer on the HP Support website. An outdated firmware can sometimes lead to compatibility issues with cartridges.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support