Status of case 5136843630

[mrogoff]

How do I get the status of case # 5136843630?

[ferRX]

Hi @mrogoff 

You can check your status in the next link:

• HP service order status online
• >> https://gncpgslbpro1.houston.hp.com/Cso_Status/CsoStatus.aspx?lc=en&cc=us

Also please remember that this is a Community run by volunteers.

• We do not have connection with HP Support.

If you were with HP Support before, then you will need to contact HP Support again to continue:

Here are some links for HP Support contact:

• HP Store USA - Contact
• https://www.hp.com/us-en/shop/cv/hp-store-contacts
• Contact HP+ Support
• https://support.hp.com/us-en/help/hp-plus
• HP Support Services
• >> https://www.hp.com/us-en/shop/slp/consumer-support-services/hp-smartfriend
•  
• HP Support Virtual repair center
• https://support.hp.com/us-en/help/repair?jumpid=in_r11839_us/en/repair_msr
• 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[mrogoff]

None of those links seem to help my situation. Can't look up a case number - only a service order number which I don't have.

The other links are for BUSINESS customers or sales or paid support.

It would be nice to know if the case is being looked at.

[ferRX]

Ok, did you try in HP Plus phone number ?

If you contact HP Plus they can redirect your case to correct Support option and provide updates.

• Contact HP+ Support
• https://support.hp.com/us-en/help/hp-plus
• 

Because we are not related with HP Support, we don´t have options to check case numbers.

Also remember that this is a Community run by volunteers.

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.