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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Chassie1985
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My subscription is for £9.99 a month but £61.99 has been taken and when I log into my account it shows £9.99 no where does it breakdown why so much has been taken and I cannot find anywhere to speak to about it. 

 

Before the payment was taken and it was showing a problem with payment I rang my bank and they said it was because HP were trying to take more than was in my account so I contacted them on the WhatsApp and the person I spoke to said no its £9.99 and that they couldn't help any further. I have now been paid so had enough and low and behold £61.99 has been taken but I do not know. Please could someone contact me?

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TEJ1602
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@Chassie1985, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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