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‎11-24-2024 06:46 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi, I changed my ink cartridge (magenta) and now my HP8710 printer gives the error "There is a problem with the supply system.  Try replacing the affected cartridge with a different, non-empty cartridge.  If message reappears again, record message and contact HP support."   I installed a second new magenta cartridge, same issue. I have completed the steps received from the Virtual Assistant, without success.

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2 people had the same question
1 REPLY 1

‎11-26-2024 08:19 AM

HP Recommended

Hi @TheresaCreeden,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

 

I request you to talk to HP phone support.

 

Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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