Supply System Problem with HP Office Jet Pro 9018

[drrkeith]

I just replaced the cyan cartridge on my HP Office Jet Pro 9018.  The cartridge was recognized as genuine and new and moments later I saw a message I've never seen before saying that there is a problem with the supply system.  I rebooted the printer, then I reset the printer to factory resets.  I returned the new cartridge to the store and get another package of cartridges.  I replaced all three cartridges this time and two of them are throwing the same error:  Supply System problem.  Is there a solution?  I'm running iOS 15.1

[Kuroi_Kenshi]

Hi @drrkeith,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridge Installation:

• Ensure that all cartridges are installed correctly. They should click into place easily without needing excessive force.
• Verify that the colored labels on the cartridges match the labels on the printer's slots.

Clean Cartridge Contacts:

• Power off the printer and unplug it from the power source.
• Remove all cartridges and gently clean the cartridge contacts with a dry, lint-free cloth.
• Clean the contacts inside the printer where the cartridges connect.

Use Genuine HP Cartridges:

• Confirm that you are using genuine HP cartridges. Non-HP or refilled cartridges can sometimes cause compatibility issues.
• If unsure, check the packaging or consult HP support to confirm their authenticity.

Check for Firmware Updates:

• Ensure your printer's firmware is up to date. Sometimes firmware updates can fix supply system errors.
• You can find the latest firmware on the HP Software and Driver Downloads page.

Reset Printer Again:

• Perform a factory reset again if necessary:
  • From the printer's control panel, go to Settings > Printer Maintenance > Restore > Restore Factory Defaults.
  • After the reset, try re-inserting the cartridges.

I hope this helps.

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Best regards,