Supply problem MFP M281fdw

[jacquelynnm]

Supply problem with one new ink cartridge.

[Raj_05]

Hi @jacquelynnm,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing supply problems with a new ink cartridge in your HP Color LaserJet Pro MFP M281fdw printer, you can try the following steps to troubleshoot and resolve the issue.

• Check Cartridge Installation: Ensure that the new ink cartridge is properly installed. Open the printer cover and make sure the cartridge is securely in place.
• Remove and Reinsert the Cartridge: Sometimes, simply removing and reinserting the cartridge can resolve connectivity issues. Take out the cartridge and reinsert it firmly.
• Check for Protective Tape: Ensure that you have removed any protective tape or packaging from the cartridge. This tape is often present to protect the ink and contacts during transportation.
• Restart the Printer: Turn off the printer, wait for a few minutes, and then turn it back on. This can help the printer recognize the new cartridge.
• Update Firmware: Check if there is a firmware update available for your printer. Sometimes, updating the firmware can resolve compatibility issues with new cartridges.
• Clean Cartridge Contacts: Turn off the printer and remove the cartridge. Wipe the electrical contacts on the cartridge with a clean, lint-free cloth. Be gentle and avoid touching the nozzles.
• Check for Low or Empty Cartridges: Make sure that the new cartridge is not low on ink or empty. Some printers provide information about ink levels through the control panel or printer software.
• Use Genuine HP Cartridges: Ensure that you are using genuine HP ink cartridges. Non-genuine or refilled cartridges may cause compatibility issues and are not recommended.
• Reset Printer: If the issue persists, you can try resetting the printer to its default settings. Refer to your printer manual for instructions on how to perform a reset.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support