System Supply Problem error showing

[CorrineAnar]

I had my printer cleaned and serviced recently and when I plugged it back in I am now getting this error message:

System Supply Problem - cartridge empty 

I have replaced all four cartridges and the error is still there. I then proceeded to unplug my printer from the power and waited 60 seconds and then restarted the printer.    Error message still appears

Please let me know if there is an easy fix!

[Irfan_06]

Hi @CorrineAnar,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that has a system supply error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support