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‎10-12-2020 11:27 PM

HP Recommended
Product: HP ENVY 120
Operating System: Other

I BOUGH A NEW CARTRIDGE SET HP 60 BLACK AND TRI COLOR....MY PRODUCT IS HP ENVY 120..IT SAYS THE FOLLOWING CARTRIDGE ARE NOT INTENDED FOR THIS PRINTER HP ENVY 120 AFTER INSTALLING THE CARTRIDGE....AFTER RESEARCHING ON INTERNET IT SAYS I NEED TO RESET MY REGION...HOW DO I DO THAT?

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2020 11:38 AM

HP Recommended

Great 🙂

 

1. Launch the printer software from the desktop icon or Or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2. Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3. Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4. If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

Use the "Copy to Clipboard" feature to paste the values here or take a screenshot of the screen and send it to me in private.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

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8 REPLIES 8

‎10-13-2020 04:18 AM

HP Recommended

@KISHILUKATO

 

Welcome to the HP Support Community.

 

To do a printer region reset you need to meet the following conditions:

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.  Also, let us know the operating system installed on your Computer.

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

 

Please do let us know.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎10-13-2020 05:19 AM - edited ‎10-13-2020 05:20 AM

HP Recommended

I actually need to change the region of my printer...it was bought in japan but i moved to bangladesh thats why the hp 60 ink is not working

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‎10-13-2020 05:24 AM

HP Recommended

i have all the things that you mentioned to reset the region. Can you help me to reset the region

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‎10-14-2020 07:30 AM

HP Recommended

What is the Operating System installed on your Computer?


I am an HP Employee

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‎10-14-2020 09:47 AM

HP Recommended

It's windows 10

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‎10-14-2020 11:38 AM

HP Recommended

Great 🙂

 

1. Launch the printer software from the desktop icon or Or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2. Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3. Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4. If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

Use the "Copy to Clipboard" feature to paste the values here or take a screenshot of the screen and send it to me in private.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎10-14-2020 02:07 PM

HP Recommended

Here are the Info
Printer SN: CN3251H05D05VT
Total Page Count: 154
TriColor Ink ID: 0149816114305521
Black Ink ID: 014451E10C204309
RX(last 4 digits): 0000

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‎10-15-2020 06:35 AM

HP Recommended

It is hp 60 cartridge both black and tri color that i used

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