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Terminated membership , noe ink cartridges cannot be used & printer is inoperative.

HP Recommended
HP ENVY 5542

Upon receipt of a final shipment of ink cartridges, I decided to terminate my member as I was receiving more cartridges than needed. However, 3+ weeks latter, suddenly I get a message on my printer that I cannot use the cartridge, and my printer is locked up & unusable. I cannot find a phone number to contact a live person to resolve this matter, thus I was forced to turn to the “community” in hopes of resolving this. This is **bleep**. 

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HP Recommended

@GrayeagleSeven 

 

I am sorry this happened.

It was self-inflicted.

 

What?

Cancellation of the Instant Ink subscription service also terminates your use of the Instant Ink cartridges.

 

Instant Ink cartridges remain the property of HP.

After termination of the contract / service, the Instant Ink cartridges are supposed to be returned to HP.

 

The full explanation is included in your Terms of Service contract in the Cancellation section of the document.

 

What?

The Instant Ink cartridges are provided at no extra charge to the subscription while that subscription is active.

After the subscription is terminated, the cartridges lock after the end of the last billing cycle and cannot be used.

 

What to do?

The Instant Ink cartridges must all be removed from the printer.

Purchase and Install a set of HP cartridges to use in your printer.

 

What else?

Contact Instant Ink support in your region using the contact information at the website OR in your Terms of Service contract.

 

Things that are Instant Ink 

 

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

 

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just beneath the introduction section / image.

 

Of Interest…

  • Section Check to see if your HP printer works with Instant Ink
  • FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
  • The all-important Contract > Link is located below the FAQ section > Terms of Service Contract

 

NOTES: 

  • It is NOT necessary that you be enrolled to read the contract
  • Contract:  Open the main website > Change region / flag > scroll down just past the FAQ
  • The Terms of Service contract also provides contact information, usually in the very first section.

 

Examples

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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