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‎09-11-2021 11:43 AM - last edited on ‎12-31-2021 05:52 AM by HP Administrator

HP Recommended
Product: DeskJet 2710
Operating System: Chrome OS

If I print a testpage it prints text in black and in colour. If I print through my laptop, the pages I print only show the coloured text. The black text is not visible. I use a USB connection to my printer.

The black cartridge is full.
I have already removed my printer from my laptop and re-installed it. To no avail.

Category:
2 people had the same question
3 REPLIES 3

‎09-20-2021 11:40 PM

HP Recommended

@Wemie

 

Welcome to the HP support community.

 

I understand that black ink is not printing while printing from a notebook with Chrome OS, I am glad to assist you.

Which application are you trying to print from?

Did you try to print from different applications and check if that prints fine?

 

Sandytechy20
I am an HP Employee

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‎09-23-2021 01:04 PM

HP Recommended

Hi, thanks for your reply. I changed the black cartridge, although it was not empty yet. And that worked. I appreciate your effort.

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‎09-24-2021 06:09 AM

HP Recommended

@Wemie

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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