The 62 cartridge is defective and I want it replaced as never used.

[MM603]

I tried inserting a new 62 black cartridge into my printersHP 5660 and the error message told me to remove and reinsert in printer.   I did this multiple times and same error message.   I have inserted at least 25 of these cartridges into these printers.  I then tried it in my other HP printer 7645 and the same error message showed.  Then I shut off both printers and restarted both and cleaned the cartridge and ink area on printer.   Reinserted it and the same error message came on when I did on both printers.   I then took another  new 62 ink cartridge and it went in with no problems in both printers.  So the ink cartridge is defective and I want it replaced as it is brand new and not cheap!  How do I do this as HP support has no section for that and the virtual help doesn't understand the problem and tells me to get a new ink cartridge.

[A_Gayathri]

Hi @MM603 , 

Welcome to the HP Support Community

I understand you have an issue with this 62 cartridge is defective and you want to replace it as it's never been used. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Gaya1238

HP Support