The Cyan is not printing on my Tango printer

[CameronEdgar]

Cyan color is not printing on my Tango printer.

[A_Gayathri]

Hi @CameronEdgar,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the cyan color is not printing on your HP Tango X printer, here are the steps to troubleshoot the issue:

1. Check Ink Levels

• Open the HP Smart App on your Mac.
• Check the ink levels for your cartridges. If the cyan cartridge is low or empty, replace it with a new, genuine HP cartridge.

2. Perform a Cleaning

• Use the HP Smart App to perform a printhead cleaning:
  • Open the app.
  • Select your printer.
  • Navigate to Printer Maintenance or Print Quality Tools.
  • Choose Clean Printhead.
• After cleaning, print a test page to check if cyan is now printing.

3. Inspect the Cartridge

• Remove the cyan cartridge and inspect it for:
  • Ink leaks or damage.
  • Clogged nozzles (use a lint-free cloth slightly dampened with distilled water to clean the contacts gently).
• Reinsert the cartridge firmly and ensure it clicks into place.

4. Run a Diagnostic Print

• Print a Print Quality Report:
  • Open HP Smart App.
  • Go to Printer Reports or Tools.
  • Select Print Quality Report.
• Analyze the report for cyan issues. Look for missing lines or faded cyan sections.

5. Align the Printheads

• Align the printheads to ensure proper ink distribution:
  • Use the HP Smart App and select Align Printheads under Printer Maintenance.

6. Update Printer Firmware Update the firmware on an HP printer

• Ensure your HP Tango X has the latest firmware:
  • Go to the HP Support website.
  • Download and install the latest firmware for your printer model.

7. Reset the Printer

• Unplug the printer while it’s powered on.
• Wait for 60 seconds.
• Plug it back in and restart.

8. Test with Another Cartridge 

• If the issue persists, try replacing the cyan cartridge with a new, genuine HP cartridge to rule out cartridge defects.

9. Check for Blocked Vent

• Inspect the small vent on top of the cyan cartridge:
  • If clogged, gently clean it with a pin or paperclip.

If none of the above steps resolve the issue, the problem might be with the printhead itself.

I hope this helps. 

Take care and have a good day.

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