The Indicated cartridges are not communicating correctly with the printer

[Me549]

The Indicated cartridges are not communicating correctly with the printer

[Sneha_01]

Hi @Me549,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message "The indicated cartridges are not communicating correctly with the printer" typically indicates an issue with the ink cartridges or their connection to the printer. Here’s a step-by-step guide to troubleshoot and resolve this issue:

**1. Check Cartridge Installation

**a. Power Off and Open the Printer

1. Turn Off the Printer: Press the power button to turn off the printer.
2. Open Access Door: Open the access door to reach the ink cartridges.

**b. Remove and Reinstall Cartridges

1. Remove Cartridges: Carefully remove the ink cartridges from their slots.
2. Inspect Cartridges and Slots: Check for any visible damage or dirt on the cartridges and in the slots.
3. Reinstall Cartridges: Reinsert the cartridges firmly into their slots until they click into place.

**c. Close the Access Door and Power On

1. Close the Door: Close the access door securely.
2. Turn On the Printer: Turn the printer back on and check if the error is resolved.

**2. Clean Cartridge Contacts

**a. Power Off the Printer

1. Turn Off the Printer: Press the power button to turn off the printer.

**b. Clean Contacts

1. Remove Cartridges: Take out the ink cartridges.
2. Clean Electrical Contacts: Use a lint-free cloth or cotton swab lightly dampened with distilled water to clean the metal contacts on the cartridges and inside the printer.
3. Dry and Reinstall: Allow the contacts to dry completely before reinserting the cartridges.

**3. Check for Cartridge Compatibility

**a. Verify Cartridge Model

1. Check Cartridge Numbers: Ensure that you are using the correct ink cartridges for your printer model.

**b. Replace Cartridges if Necessary

1. Replace Cartridges: If the cartridges are old, expired, or incorrect, replace them with new, genuine cartridges.

**4. Update or Reinstall Printer Drivers

**a. Download and Install Drivers

1. Visit HP Support: Go to the HP Support website.
2. Find Your Printer Model: Search for your printer model and download the latest drivers and software.
3. Install Drivers: Follow the installation instructions to update or reinstall the printer drivers.

**5. Reset Printer

**a. Perform a Hard Reset

1. Turn Off the Printer: Press the power button to turn off the printer.
2. Unplug the Power Cord: Disconnect the power cord from the printer and wait for about 60 seconds.
3. Reconnect and Power On: Plug the power cord back in and turn the printer on. Check if the issue is resolved.

**6. Check for Firmware Updates

**a. Update Printer Firmware

1. Visit HP Support: Check the HP Support website for any available firmware updates for your printer.
2. Follow Instructions: Download and install the latest firmware if applicable.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support