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‎10-13-2020 02:50 PM

HP Recommended
Product: CP1515n
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone.
The cartridge drawer of my HP Color Laserjet CP1515n printer is stuck:
I can't take it out to change cartridges.
Could you help me, please ?
I also have another problem: the printer prints well in black and white but in color the vertical lines are not clear
Thank you in advance for your help.
Best regards,
Itsarinya

Category:
1 person had the same question
3 REPLIES 3

‎10-15-2020 03:50 PM

HP Recommended

@itsarinya Welcome to HP Community!

 

I understand that the cartridge tray is stuck and you are getting vertical lines. 

 

Please pull upside the cartridge tray and try to pull the tray. Do not apply the force.

 

The vertical lines due to the drum are having lines. Please replace the toner cartridge and check.

 

If you are unable to pull the tray. I would suggets you conatct our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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‎12-02-2020 08:21 AM

HP Recommended

Hello Praveen196,

I'm sorry I didn't get back to you sooner.
I contacted HP support via the chat.
But they don't understand my problem.

If you  had other ideas.

 

Stay healthy !

Best regards,

itsarinya

Was this reply helpful? Yes No

‎01-08-2021 02:03 AM

HP Recommended

HAPPY NEW YEAR, Praveen196,

 

As nobody can help me concerning the toners tray stuck would you, please, mind telling me how to dissemble the printer ?

 

Thanks in advance for your kindness and time.

 

Best regards,

Itsarinya

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