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Solved!

The cartridges are not communicating with the printer

HP Recommended
Envy 5050
Microsoft Windows 10 (64-bit)

I installed new cartridges supplied by HP ink 3 months ago (October) , they worked for a short while and then the printer notifies that there is a cartridge problem, wrong cartridges /can't communicate, if i remove the colour cartridge i can use the black, so it's a colour cartridge problem, have followed all the advice, cleaning etc. don't have any idea what to try next, can't seem to get a replacement until the ink is running out which obviously isn't going to happen.

Hoping for help TIA

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HP Support Agent
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Hi @Fedup2much,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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Thanks Jay, replied to your message with details, Mike

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HP Support Agent
HP Support Agent
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I have placed an order to ship the color cartridge under express shipment, you should receive them in 3-4 business days.

 

Hope this helps!

 

Keep me posted!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

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