The cartridges will not go all the way into the cartridge slot - I have changed them before -

[KE2610]

8610 All In One printer HP - cartridges will not slide all the way into the slots - I have changed these before with no problem. 

[A_Gayathri]

Hi @KE2610,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Officejet Pro 8610 printer where the cartridges will not slide all the way into the slots:

Check for Obstructions:

• Open the printer and inspect the cartridge slots for any obstructions or debris.
• Use a flashlight to get a better view inside the slots.

Proper Cartridge Alignment:

• Ensure that you are inserting the cartridges at the correct angle.
• Each cartridge should align with the corresponding color-coded slot. Double-check that each cartridge is in the correct slot (e.g., black in black, cyan in cyan).

Inspect Cartridges:

• Check the cartridges for any visible damage or manufacturing defects.
• Ensure that the plastic tape covering the contacts and ink nozzles has been removed (if applicable).

Reinstall Cartridges:

• Remove all cartridges and turn off the printer.
• Unplug the printer from the power source and wait for a minute.
• Plug the printer back in and turn it on.
• Reinsert the cartridges one by one, making sure each clicks into place.

Reset the Printer:

• Sometimes a simple reset can solve the issue. Turn off the printer, unplug it, wait for a minute, and then plug it back in and turn it on.

Firmware Update:

• Ensure that your printer firmware is up to date. Sometimes, a firmware update can resolve cartridge recognition issues. Update the firmware on an HP printer

Clean the Cartridge Contacts:

• Gently clean the electrical contacts on the cartridges and in the printer using a lint-free cloth and a small amount of distilled water or isopropyl alcohol.
• Allow the contacts to dry before reinserting the cartridges.

Printer Troubleshooting Tool:

• Use the HP Print and Scan Doctor tool to diagnose and fix common printing problems.
• Download and run the tool from the HP support website.

Refer to this document: HP Officejet Pro 8610 e-All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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