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‎01-19-2025 12:53 PM

HP Recommended
Product: HP ENVY Photo 6252 All-in-One Printer

I've tried all of the steps to resolve this issue: powering on/off, disconnecting power cord, cleaning printer connections and ink cartridges with dampened isopropyl alcohol cloth, restored printer to factory defaults, reconnected printer to wifi, enabled firmware updates, clean print heads...etc. It appears the cartridge chips are defective. I have two new replacement cartridges and they wont communicate. The cartridges are instant ink. I have two old instant ink cartridges that are recognized but out of ink. Seems like an easy fix right? Replace with newer* cartridges. I pay a monthly subscription for instant ink. Please help.

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2 REPLIES 2

‎01-19-2025 03:56 PM

HP Recommended

Make sure the printer is online.

Also, it might help to restart the PC and the printer to ensure that the PC gets the most recent status report.

 

https://support.hp.com/us-en/document/ish_1721989-1461843-16

 

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‎01-20-2025 11:18 AM

HP Recommended

The printer is online. The PC has been restarted. Still no dice. 

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