The indicated cartridges are not intended for use in this printer

[DJBreth]

Have replaced black ink cartridge in my HP Envy 4520 and get the message - Incompatible Cartridges - the indicated cartridges are not intended for use in this printer. I have the correct numbered cartridge and have followed all tips on line including resetting and cleaning but still get the same message. Have reinstalled the old cartridge and that is accepted but when I go back to the new one the error occurs again.

[Irfan_06]

Hi @DJBreth,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this link and skip the steps performed earlier.

Also, update the printer firmware by using this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[DJBreth]

Unfortunately, I have followed the steps you provided but the issue is still the same. Thanks anyway.

[Irfan_06]

Hi @DJBreth,

As you have already tried all the troubleshooting steps, this could be a hardware issue with the ink cartridges. 

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support