The printed color blue is appearing as green.

[pete236]

The color blue is not printing. Other colors appear good. A new cyan cartridge was installed but print still comes out the same.

[Nal_NR]

Hi @pete236,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Solution one: Use genuine HP cartridges

• HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).
• Purchase replacement cartridges and other supplies from the HP Store or local retailers.
• HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Solution two: Check the estimated ink levels, and then replace any low or empty cartridges

• Follow these steps to check the ink levels, and then replace any low or empty cartridges.

• NOTE:
• When a message displays that says that a cartridge is empty, it must be replaced before you can continue printing. Some ink from all the cartridges is required to run printhead servicing tasks to prevent ink clogs.

Step 1: Check the estimated Ink levels

• NOTE:
• Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until you are prompted to.

• On the printer control panel, touch the Ink Level Indicator icon .
• The control panel displays estimated ink levels.

Figure : Example of the ink level display with full cartridges

Click here for the remaining steps. 

You may also refer to this document for other print quality issues. 

Update the drivers. Click here

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @pete236,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Solution one: Use genuine HP cartridges

• HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).
• Purchase replacement cartridges and other supplies from the HP Store or local retailers.
• HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Solution two: Check the estimated ink levels, and then replace any low or empty cartridges

• Follow these steps to check the ink levels, and then replace any low or empty cartridges.

• NOTE:
• When a message displays that says that a cartridge is empty, it must be replaced before you can continue printing. Some ink from all the cartridges is required to run printhead servicing tasks to prevent ink clogs.

Step 1: Check the estimated Ink levels

• NOTE:
• Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until you are prompted to.

• On the printer control panel, touch the Ink Level Indicator icon .
• The control panel displays estimated ink levels.

Figure : Example of the ink level display with full cartridges

Click here for the remaining steps. 

You may also refer to this document for other print quality issues. 

Update the drivers. Click here

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.