The printer will feed paper but won’t apply the ink to paper so it just sends out a blank piece of p

[Sputterbug02]

The printer will feed paper but won’t apply the ink to paper so it just sends out a blank piece of paper instead of my document  I’ve connected it to wifi and even just replaced the ink cartridges

[Raj_05]

Hi @Sputterbug02,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 6055e printer is feeding paper but not printing ink onto the paper, there are several troubleshooting steps you can try.

• Check Ink Levels: Ensure that the ink cartridges are properly installed and have sufficient ink levels. Sometimes, even new cartridges can be defective, so make sure they are correctly seated in their slots.
• Print Head Alignment: Perform a print head alignment to ensure that the print heads are properly aligned. You can usually find this option in the printer's settings menu or through the printer software on your computer.
• Clean Print Heads: Print heads can become clogged over time, especially if the printer hasn't been used for a while. Most printers have a built-in cleaning function that you can run to clean the print heads. Again, this can usually be found in the printer's settings menu or through the printer software on your computer.
• Test Print: Try printing a test page to see if the issue is specific to certain documents or applications. If the test page prints correctly but other documents do not, the issue may be with the document or application you're trying to print from.
• Update Printer Drivers: Make sure that your printer drivers are up to date. You can usually download the latest drivers from the HP website or through the HP Smart app.
• Restart Printer: Sometimes, a simple restart can resolve temporary issues. Turn off the printer, unplug it from the power source, wait a few minutes, then plug it back in and turn it on again.
• Factory Reset: As a last resort, you can try performing a factory reset on the printer. Keep in mind that this will reset all settings to their default values, so you'll need to set up the printer again afterward.

By going through these steps, you should be able to identify and hopefully resolve the issue with your HP Envy 6055e printer not printing ink onto the paper.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support