Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
Resolve Windows 10 or update issues on HP computer or printer– Click Here
I am thinking that the piece that holds the ink cartridges is broken or something. There are new ink cartridges.
I forgot to mention that the firmware does not seem to work when i try to upload it
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Try the steps from here: https://support.hp.com/in-en/document/c04100778
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