There is a problem with the supply system. Try replacing the affected cartridge with a different, n

[BJ18840]

There is a problem with the supply system.  Try replacing the affected cartridge with a different, non-empty, cartridge.  I just replaced the ink with a full cartridge, and it still shows this error message

[A_Gayathri]

Hi @BJ18840,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you’ve replaced the ink cartridge with a new one and are still seeing the "problem with the supply system" error, try these steps:

Check Cartridge Installation:

• Make sure the cartridges are installed correctly. Remove each cartridge and reinsert them, ensuring they click into place securely.

Inspect Cartridges and Contacts:

• Check the cartridges for any visible damage or leaks. Also, look at the electrical contacts on both the cartridges and inside the printer. Gently clean the contacts with a lint-free cloth if needed.

Reset the Printer:

• Turn off the printer and unplug it from the power source. Wait for about 60 seconds, then plug it back in and turn it on.

Update Firmware: Update the firmware on an HP printer

• Check if there’s a firmware update available for your printer. Sometimes updates can resolve hardware issues.

Try a Different Cartridge:

• If possible, test with another new cartridge. Even new cartridges can sometimes be defective.

Clean the Cartridge Contacts:

• Use a clean, dry cloth to wipe the metal contacts on the cartridges and inside the cartridge slot in the printer.

Check for Paper Jams:

• Ensure there are no paper jams or obstructions inside the printer that might be affecting the cartridge system.

Perform a Printer Reset:

• Some printers have a built-in reset option. Refer to your printer’s manual or HP’s support site for instructions on performing a full reset.

Refer to this document: HP OfficeJet Pro 8710 All-in-One Printer series - HP Support User manual

HP OfficeJet Printers - 'Printer Failure' Error   There is a problem with the printer or ink system....

HP Printers - An 'Ink System Failure,' 'System Supply Problem' or 'Supply System Problem' Error Disp...

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.