• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎03-02-2023 01:50 PM

HP Recommended
Product: hp 6970

My 6970 does not have an EWS option to disable cartridge protection .. how do I disable it so I can use my thrid party cartridges .. these worked last month and this happened as result of an firmware upgrade that was propagated when I bought a new computer and reloaded the software.

Tags (1)
Category:
Reply
1 REPLY 1

‎03-05-2023 07:37 PM

HP Recommended

Hi @mws315 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see you are facing issues with ink cartridges.

HP printers are designed to best work with genuine HP ink cartridges.

You may use non HP cartridges or use remanufactured cartridges, but you may run into problems. 

HP cannot guarantee the quality or reliability of non-HP supplies.

Replace the cartridges with HP cartridges to ensure the best print quality.

I hope this helps.
Take care and have a good day.


Treeko
HP Support


I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.