12-06-2020 11:02 AM - last edited on 12-06-2020 01:07 PM by MarcusC
The shortage/lack of HP 902 color ink from HP or even generic brands is unbelievably frustrating. I have been trying for months to get color for my 6960 officejet printer. If I wanted to print in black only, I would have bought a simpler printer. In delving this issue, I notice that HP seems to be sweeping the problem under the rug and not communicating with the customers regarding this issue. Everyone affected by this should get a new comparable replacement printer for free.
12-07-2020 04:11 AM
@macnmac, Welcome to the HP Support Community!
I understand your concern. Please reach out to the HP Technical Support team in your region regarding the replacement options for the ink cartridge or to check its availability.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Also, check if the printer/ink cartridges are eligible for a replacement. Refer to - 'Incompatible' or 'Defective Cartridge' message
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
I am an HP Employee
12-07-2020 11:00 PM
I have sent you a private message with additional information required to assist you better. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.
Keep me posted.
I am an HP Employee
12-08-2020 01:06 AM
The problem with supplies shortages affect most printer companies right now, the result of slow production due to lockdowns to higher than expected usage of smaller home printers as people work from home. We are currently facing months with no product to sell. A lawsuit would likely fail because of the affect this has had on most business. As for 3rd party, that is completely beyond HP's control.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
12-09-2020 09:49 AM
While it is true that there are shortages going on right now, that has nothing to do with 902 ink being out of stock everywhere for months. A class action lawsuit was filed months ago about this. You can do a Google search and see a couple articles along with a few threads that have pages and pages of responses about this. Not only is 902 ink affected; there is a large list of HP inkjet printers that use various ink types that are affected by this. HP didn't disclose that they used significant amounts of color for black and white prints, nor did they tell us that the printers would not print at all if only one cartridge ran out. Yellow and Cyan have been recalled from everywhere, and months later, HP has yet to acknowledge what they have done. On top of that, if you try to use generic compatible cartridges, a recent firmware update disabled that ability. Others who were able to get their hands on some HP ink have reported that they either don't work, or permanently damage their printer. They have rendered these printers useless and we have dozens being used at our company. This is so far beyond unacceptable and we are never going with HP products again. It's bad enough that this issue is even happening at all, but HP support is terrible and there is no info from them about this. Any attempt to contact them will result in a lengthy frustrating phone call that goes nowhere, or a generic reply: "we will have ink in stock soon, please be patient. due to shipping restrictions we are experiencing delays." These claims are complete bogus. Good riddance HP, there are many better options out there, and they actually provide decent customer support.
12-26-2020 11:58 PM - edited 12-26-2020 11:59 PM
@Macnmac I would be interested to know if HP support was actually able to help you with this if/when you replied to their private message. With so many of us asking the same question, I wonder why the secrecy of a PM. Why not just post the solution for everyone to see.
12-27-2020 04:33 PM
I have not gotten a satisfactory from HP. They keep telling me to return my defective cartridge, however, the last ones I had worked and need to be replaced. I could not find replacements anywhere except magenta. Luckily, I don't need color very often, but when I do, it's frustrating.
01-04-2021 08:32 AM
I'm glad to see these posts, to know it isn't just me. After searching in several office supply stores, I told my wife "there's got to be a supply-end problem from HP." I also found an occasional magenta cartridge, but no cyan or yellow. I also wasn't aware of the printer's inability to operate if only lacking a single cartridge's supply. My yellow is pretty short now, so that's good to know. I'm not interested in lawsuits, but as an HP customer, I definitely expect more honesty and transparency from them. Just tell us what the problem is, and give us some concrete expectations about when these color cartridges will actually be available. Don't give us "soon."