• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-28-2025 07:08 AM - edited ‎03-28-2025 07:09 AM

HP Recommended

I have owned this OfficeJet Pro 8710 for several years. Recently it started printing a thick black line on all copies (all copies—both flatbed and document feeder) but files printed from my computer come out fine. I have tried cleaning all the glass as well as the ADF rollers with no improvement. Also printed a test page which prints beautifully. The attached photo is of the printed test page, next to a copy of the test page done on the same machine. I suspect the black line is caused by one of the rollers (due to location on the page and thickness of the line), but I don’t know how to fix it. Suggestions?

image.jpg

 

 

 

1 REPLY 1

‎03-28-2025 07:28 AM

HP Recommended

Nope, it's a defective scanner, those are cheap on ebay but it's tricky to replace it

 

Valsimot_0-1743168495595.png

 




My profile on LinkedIn

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.