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macOS 10.13 High Sierra

I purchased EZINk 30A cartridges for my HP M203dw printer -- double-checked that it's the correct kind -- and now the cartridge is stuck and the door won't close properly (which means I can't print). 

 

Any help on how to get this cartridge out of my printer?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Okay, I figured it out. You have to a) take a breath and do a little/quick Zen pull to get this monumentally stuck cartridge out, and then b) read the directions and realize that the orange "Remove" strip is removed, c) forgive yourself for not reading the directions, d) re-insert the cartridge, and e) print.

 

: -||

 

View solution in original post

2 REPLIES 2
HP Recommended

Okay, I figured it out. You have to a) take a breath and do a little/quick Zen pull to get this monumentally stuck cartridge out, and then b) read the directions and realize that the orange "Remove" strip is removed, c) forgive yourself for not reading the directions, d) re-insert the cartridge, and e) print.

 

: -||

 

HP Recommended

Hi @LAB26 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! If you're all set, please mark this post as 'Accepted Solution' to help others find the answer! 

 

Though we couldn't be a part of the solution as we hoped, we're glad the issue is addressed, because putting that smile back on your face is all that matters to us.

 

That said, we'll be archiving this conversation for now, if you need us, we'll be only a message away!

 

Take care and have a great day ahead.

Hawks_Eye

HP Support.

 

I am an HP Employee.
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