Toner cartridge replacement smears

[Tnenvlaw]

I just changed toner cartridges and the printing has smears on the paper that are black large black smears it’s printed

[Tnenvlaw]

After replacing the printer cartridge, does my black ink smears on the paper large smears I need to fix that

[Tnenvlaw]

large black cartridge toner, marriage after replacing cartridges and laser printer

[Sneha_01]

Hi @Tnenvlaw,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing large black smears on your printed documents immediately after replacing the toner cartridge in your printer, here are some steps you can take to address the issue:

Steps to Resolve Smearing Issue:

Check Toner Cartridge Installation:

• Ensure that the new toner cartridge is installed correctly and securely. Sometimes, improper installation can lead to toner smearing issues.

Clean the Printer:

• Clean any excess toner or debris inside the printer, especially around the toner cartridge area and the paper path. Use a dry, lint-free cloth to gently wipe away any toner residue.

Perform a Printer Cleaning Cycle:

• Many printers have a cleaning cycle option in their settings menu. Initiate a cleaning cycle to clean the internal components of the printer, including the fuser unit, which may be causing the smearing.

Inspect the Drum and Fuser:

• Check the drum and fuser unit for any visible toner buildup or damage. If the drum or fuser is dirty or damaged, it may cause smearing issues.

Use Quality Paper:

• Ensure that you are using high-quality, smooth paper that is suitable for laser printers. Poor-quality or incompatible paper can cause toner to smear on the page.

Check Printer Settings:

• Verify that the printer settings match the paper type you are using. Incorrect settings can sometimes lead to toner smearing issues.

Print a Diagnostic Page:

• Print a diagnostic page or a test page from the printer's control panel. This can help identify if the smearing issue is consistent across different types of print jobs.

Replace the Toner Cartridge:

• If the smearing persists after checking the above steps, try replacing the toner cartridge again. It’s possible that the new cartridge itself is defective or was damaged during installation.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support