Toner levels are good, weak color, no black printing

[NivSwisa]

Ink Levels are almost full (As shown in hp smart app).

- When printing with black: nothing would show up on the paper

- When printing with color:

      A. The colors are not as asked (dark green instead of red).

      B. In amount of data printing some sections are very weak on the paper

* I have already switched the ink cartidages once.

I am attaching the results and the expected results here as well.

Thx in advance

[Irfan_06 · Accepted solution]

Hi @NivSwisa,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with print quality on your Printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, update the printer firmware using this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support