Top Won't Flip Up, Like it Says in the Instructions

[JasonCantwell]

On top of not being able to add my OfficeJet 8010e Series printer to my account, so I can specify what equipment I'm having the issue with...

When the instructions say to lift the lid up, to insert the ink cartridges, it feels & sounds like there's a tab preventing it from opening. There's no button, or obvious piece of tape stopping it from opening up; it just... doesn't open. So I haven't been able to use my printer since I got it, because I can't put the ink cartridges in.

Please help; I need to print off a blood work form, for starters!

[Irfan_06]

Hi @JasonCantwell,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- Ias this the first time you are setting up the printer hardware?

- May I know to which device you are trying to connect your printer to eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[JasonCantwell]

I was trying to open the lid with the scan bed lid up; once I tried it with the scan bed closed, it opened fine

[Irfan_06]

Hi @JasonCantwell,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts to fix it and If you need further assistance feel free to reach out to us.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Irwin6

HP Support