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Tops of some letters are missing

HP Recommended
HP Office jet 5255
macOS 10.15 Catalina

No error message. Top of letters is missing on some of the letters in the printout

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@rock20

 

Welcome to the HP Support Community.

 

Does this happen while copying too?

 

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-5200-all-in-one-printer-series/14095737/model/1409...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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