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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
nancyklas
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Tri color ink jet 62XL won't print the magenta color

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HP 62XL

My HP5540 Printer says my tri color 62 XL cartridge is more than half full yet the magenta color won't print.  These cartridges are too expensive to throw it out and buy a new one.  I tried the printer feature that cleans the print heads two times and that did not help.  Any suggestions?  How does HP handle faulty equipment like this?

 

 

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Kumar0307
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@nancyklas, Welcome to the HP Support Community!

 

I see that the printer is not printing Magenta. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

If you have tried the steps mentioned in this document - Fixing Poor Print Quality, and the issue persists, I'm afraid the ink cartridge is faulty. Please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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