Trial on instant ink not working

[Danoli333]

Code for trial ink not working. TIA

[Raj_05]

Hi @Danoli333,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're having trouble with your HP Instant Ink trial. HP Instant Ink is a subscription service that delivers ink to your door when your printer is running low on ink, and it's designed to be convenient and hassle-free. If you're experiencing issues with it, here are some steps you can take to troubleshoot the problem.

Check Your Printer Connectivity:

• Ensure that your printer is properly connected to the internet. Instant Ink requires an active internet connection to work.

Check Your Instant Ink Account:

• Log in to your HP Instant Ink account online to make sure your printer is registered and that the trial subscription is active.

Confirm the Printer is Eligible:

• Ensure that your printer model is eligible for the Instant Ink program. Not all HP printers are compatible.

Check for Error Messages:

• If your printer is displaying any error messages or warnings, address them first, as they may be preventing the Instant Ink service from working correctly.

Restart the Printer:

• Sometimes, a simple restart of the printer can resolve connectivity issues.

Check for Firmware Updates:

• Make sure your printer has the latest firmware updates installed. Sometimes, updates can improve printer functionality and compatibility with services like Instant Ink.

Verify Your Address:

• Ensure that the shipping address associated with your Instant Ink account is correct. This is important to receive the ink cartridges on time.

Credit Card Information:

• Double-check that your credit card information on file is valid and up to date. HP will charge your card when it's time to send you new ink cartridges.

Check Trial Status:

• Verify that your Instant Ink trial hasn't expired. Trials typically last for a specified period, after which you'll need to choose a subscription plan.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support