Tricolor cartidge error after printing first page

[kl8gr]

I have an HP Deskjet 2620 printer enrolled to Instant Ink. It has started giving a 'Cartridge Error' after printing the first page. My Instant Ink account says that no more ink can be sent while this error persists. I have been through all the Virtual Assistant troubleshooting with no success. The only advice is to purchase a replacement cartridge, but surely that can't be right for one provided through Instant Ink? Please can someone explain how I can get a replacement cartridge from Instant Ink without having to buy one? 

[Jay_G24 · Accepted solution]

Hi @kl8gr,

I'd like to help!

I understand you are facing a cartridge error and have tried all the troubleshooting steps.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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Have a great day!