cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
41
Flag Post

Trying to print pic of black dog. But keep getting brown on it

HP Recommended
Microsoft Windows 10 (32-bit)

HP ENVY PHOTO 7855 PRINTER. TRYING TO PRINT A PICTURE OF A BLACK DOG. IT KEEPS PRINTING SOME OF IT BLACK SOME OF IT BROWN. NEEDS TO BE ALL BLACK

 

1 REPLY 1
HP Support Agent
HP Support Agent
9,244 9,218 629 705
Message 2 of 2
Flag Post
HP Recommended

Hi @Toothgirl,

 

 I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page-

  1. On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.

  2. Swipe up on the display, touch Reports, and then touch 

    Print Quality Report

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation